Yes. Please email your full name, phone number, and account number to email@example.com. We may be able to locate your information in our systems.
The safest method for cleaning all jewellery is a mild detergent (soap) and water. An extra soft toothbrush may also help clean out hard to reach areas. Ultrasonic cleaners, extreme temperatures, and household cleaners may damage some gemstones and metal plating due to the large variety of gemstones and manufacturing processes used today.
Easy and simple: Flexiti is 100% paperless, which means no paperwork, scanning, signing or mailing
High acceptance rates: Flexiti’s credit policy is designed to generate the highest approval rates in the industry
How It Works: Once you have decided on an item to finance, you can complete the on-line application through the Apply Now link. Once approved, enjoy your purchase with 6 months no interest and no payments OAC.
Manage your payments conveniently: Make payments quickly and easily using your own online banking account
Our Canadian financing partner offers a simple instant and more affordable way to make your purchase. With our simple application process, available both in-store and online, you can get approved in under 3 minutes. You can now easily finance your purchase and pay for it over a longer period of time with flexible payment and interest options, including no-interest promos.
Give Flexiti a call. Reach fast, friendly, and reliable customer service when you need it by calling 1-877-259-3754 on Monday to Friday from 9 am to 11 pm ET.
If you have any questions about financing, please contact us today, at 905-633-7779. Learn more about our financing partner by visiting their website at flexitifinancial.com or giving them a call at 1-877-259-3754.
Returns & Exchanges
Purchase with confidence and peace of mind with our 60-day guaranteed exchange policy.
If for any reason you are not happy with your purchase you can simply exchange your item or take our lifetime store credit.
If however for any reason you decide to return your item, rest assured with our 30-day Return Policy for online purchases. (There are no refunds on in-store purchases.)
Merchandise must be received in its original, sale-able condition (unworn, unaltered, has not been sized) and be accompanied by the original receipt.
Special orders and pieces of jewellery hand-made to customer specifications are not eligible for the 60 Day Exchange or Return policy.
Arain jewellers offers a fantastic layaway option, at 20% down & six months to pay off your purchase. All pending layaways after 21days of the original start date are eligible for exchange or credit note. No alterations can be made until layaway is at minimum 50% paid. If the layaway is not fully paid for and picked up within 6 months of the original layaway start date, the item(s) and any deposits or payments will become the sole property of Arain Jewellers.
If at any time you decide to upgrade your present ring for another of greater value (at least twice the original net purchase price), Arain Jewellers will give you full credit on the net purchase price of you original ring that can be put towards your upgraded ring.
Trade-Up does not include custom crafted pieces.
We make it easy to make sure to have your jewellery shining as the day you got it. With the purchase of one of our care plans which are available in either a 3 year or a lifetime package. Jewellery Care Plans must be purchased in person at one of our jewellery stores.
The plans cover the following repairs and services at no charge:
• Re-tipping of claws
• Rhodium plating white gold
• Future ring sizings
• Clasp replacement
• Cleaning and inspection
• Pearl restringing
• Chain/bracelet solder
• Resetting diamonds & gemstones
*See Jewellery Care Plan for pricing*
We have always prided ourselves on providing exceptional repair services. We understand many people are uncomfortable having their prized possessions sent out for an uncertain amount of time. However, at Arain Jewellers we have an on-site master goldsmith who can accommodate most repairs, including:
ring sizing, chain soldering, shank replacement, jewellery polishing, gemstone setting, clasp replacement among many other tasks.
Turnaround time is generally a few hours to a few days depending on the repair itself.
We also provide other jewellery services from pearl re-stringing to enamelling to laser engraving.
You can be sure that your jewellery will receive the utmost care and security when it in our possession.
Arain Jewellers offers watch repair services. Bring in your watches to one of our locations for anything as simple as a new battery replacement or new watch strap to servicing/refurbisihing your watch.
One of the most exciting services we offer at Arain Jewellers is custom jewellery design. If you're in search of that perfect one of a kind piece, need not worry, our design process is simple.
For an affordable price, our skilled designers will be happy to work within your budget and your imagination and take you through all the steps of jewellery design.
Custom design includes everything from diamond rings to re-designing a new set of earrings or necklace.We use a combination of new technology including CAD/CAM design techniques and old goldsmithing to create your unique piece.
We offer state of the art, high-quality on-site laser engraving services. We can engrave on almost any product, including rings, medical bracelets, and dog tags. We also offer picture engraving, the ideal gift for your loved ones.
It's always a good idea to have your jewellery appraised every 3 to 5 years as required by your insurance company. We can facilitate any jewellery appraisal you require. At Arain Jewellers we provide on-site jewellery appraisals once every 3 months. Appraisals include a picture of the item for identification, a breakdown of the items attributes including assessment of all metals and gemstones. Finally, replacement value is determined for either estate purposes, travelling purposes and or insurance purposes.
If an appraisal is needed immediately, we can expedite the process to provide your appraisal in as little as a few days.
Arain Jewellers offers this added protection for your fine jewellery. The Lifetime Extended service plan may be purchased to cover any karat gold, gemstone, or diamond jewellery within 60 days of the original purchase at Arain Jewellers.*
For this service plan to remain valid, authorized Arain Jewellers craftsmen must perform all workmanship, repairs and customwork.
This plan covers the following repairs and services at no charge:
Ring sizing (up to 3 sizes)Any prong or mounting
Re-tipping of prongs
Cleaning and inspecting
Damaged earring backs
Spring rings/clasps on gold chains & bracelets
Chain & bracelet soldering
We will furnish the labor and parts necessary to maintain the merchandise in a useable and wearable condition, provided such service is necessitated by merchandise wear during normal usage of the merchandise under conditions for which it was designed. This service plan is a “repair” plan and all decisions regarding repair or replacement will be the sole right of Arain Jewellers.
Our Lifetime Extended Service Plan does not cover loss or theft, excessive abuse or neglect, improper treatment or damage caused by accidents, fire or acts of God. Original receipt must be attached to verify merchandise covered and purchase of plan. This plan is non transferable.
*See Jewellery Care Plan for pricing*
At Arain Jewellers, we want you to enjoy the dazzling beauty of your diamond purchase for a lifetime. That is why we offer you the finest in diamond coverage with your diamond purchase – our Lifetime Diamond Guarantee.
Your Guarantee of Protection
If, at any time, your original diamond becomes chipped or lost from its original setting, Arain Jewellers will replace it FREE of any charge. These inspections must be carried out and recorded at least once every six months to keep your protection plan valid.
Presentation of the validated receipt and protection plan is required.
Lifetime Trade Up Plan
Arain Jewellers will happily accept your Arain Jewellers bridal set, diamond solitaire ring, solitaire diamond earrings, solitaire diamond pendant, diamond trinity or diamond anniversary ring towards your new purchase of a regular priced diamond. Your next diamond purchase must be at least twice the price paid for the original diamond. Presentation of this valid receipt is required.
Inspection & Maintenance
In order for Arain Jewellers to provide you with our jewellery guarantee on high wear items such as stone set rings, proper maintenance inspections must be performed every six months. Just bring in your Item and the inspection will be performed free of charge. These inspections must be carried out and recorded at least once every six months to keep your protection plan valid.
Your diamond purchase is registered and a full record is kept for future reference.
Appraisal Service by a qualified gemologist is offered to assist you in establishing the insurable value of your purchase again loss of theft. We recommend that you insure your jewellery against these circumstances.
Arain Jewellers guarantees your original mounting to be free of all manufacturers defects in workmanship for one year. If any manufacturers defects should arise within one year from the date of purchase, Arain Jewellers will repair your mount free of charge. This limited lifetime warranty does not cover theft, mysterious disappearances, loss or damage other than normal wear.
Our Jewellery Care Plans are available in both 3 year and lifetime packages.
Jewellery Care Plans must be purchased in person at one of our jewellery stores.
JEWELLERY CARE PLAN DETAILS
The plans cover the following repairs and services at no charge within the allowable timelines.
• Re-tipping of claws once per 12 months
• Rhodium plating for rings in white gold, once per 12 months
• Ring sizings up to 2 sizes, maximum once per 12 months (does not cover reshanking of rings; certain styles of rings are not suitable for resizing and are excluded from the resizing service under this Plan)
• Chain/bracelet soldering, once per 12 months
• Resetting/tightening diamonds and gemstones, once per 12 months
• Cleaning, inspection and polishing
• Pearl restringing, once per 36 months
• Replacement backs on earrings, once per 36 months
• Soldering earring posts, once per 36 months
• Clasp replacement (same as original), once per 36 months